We can ship to virtually any address in the United States, Europe and Australia. Note that there are restrictions on some products and some products cannot be shipped to international destinations.
When you place an order, we estimate shipping and delivery dates for you based on the availability of your items.
Please also note that the shipping rates for many items we sell are based on weight. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks. This time includes the transit time for us to receive your return from the shipper (5-10 business days), the time it takes for us to process your return once we receive it (3-5 business days ) and the time it takes your bank to process our refund request (5 to 10 working days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.